Date: 26/02/2025

At Crombie, quality is the driving force behind our evolution. It is not just a goal but the foundation of every solution. We believe in technology as a tool to create impact, transform businesses, and improve lives. Our Empathy-Driven philosophy blends innovation, strategy, and technology with a human approach to create solutions that solve problems and generate sustainable value.

We are committed to managing quality comprehensively, ensuring compliance with regulatory, legal, and contractual requirements, aligned with our values and strategic objectives. We have implemented a Quality Management System based on the ISO 9001:2015 standard, with the commitment of senior management and the active participation of our entire team.

Our Quality Principles:

• Empathy as a Differentiator: Technology only has value when it transforms lives and businesses. We design with purpose, aligning innovation and strategy to solve real challenges.
• Commitment to Continuous Improvement: We are constantly evolving. We apply agile methodologies and advanced tools to optimize processes and ensure scalable solutions.
• Customer Satisfaction: Our customers are at the center of everything we do. We measure their satisfaction with key indicators, ensuring that every interaction adds value.
• Regulatory Compliance and Responsibility: We meet the highest international standards and legal requirements, ensuring safety, accessibility, and efficiency in our solutions.
• Strategic Partnerships: We do not work with clients, but with strategic partners. We build relationships based on trust, transparency, and measurable results.
• Talent Development: Our team is the heart of our quality. We promote growth and continuous training to achieve excellence.
• Communicate and Live Quality: The quality policy is a daily practice. We ensure that it is understood, implemented, and reviewed at all levels of the organization.

At Crombie, every challenge is an opportunity to innovate, evolve, and create real impact. We are driven by quality, grow with empathy, and lead with vision.

Crombie: Quality with purpose, technology with empathy, and solutions with impact.