Conversational Agent: AI that understands, responds, and solves

Ecommerce and retail

Support in omnichannel purchasing and loyalty processes

• High cart abandonment rate.
• A fragmented experience across channels.
• High customer service costs.

Guides purchases, manages returns, personalizes recommendations, and ensures omnichannel consistency.

• Reduction in operational support costs.
• Increase in customer loyalty and repeat purchases.
• More unified and scalable customer experience.

Fintech

Assistance in onboarding and financial product management

• Slow onboarding processes due to compliance.
• Friction in digital procedures.
• High regulatory support costs.

Connects with core banking and KYC/AML systems, guides processes, explains products, and reduces data entry errors.

• Guaranteed regulatory compliance.
• Optimization of time in critical processes.
• Higher customer acquisition and retention.

Healthcare

Patient support and administrative assistance

• Administrative staff overload.
• Difficulties in appointment management.
• Low patient adherence to treatments.

Schedules appointments, sends reminders, answers questions about coverage and treatments, and escalates critical cases to physicians.

• Lower administrative workload in medical centers.
• Better-informed patients with higher treatment adherence.
• More agile care processes.

Communication

Comprehensive management of plans and technical support

• High volume of billing inquiries.
• Basic technical issues overwhelming support channels.
• Long wait times in call centers.

Provides billing information, resolves basic issues, creates support tickets, and offers plan upgrades.

• Reduced customer service costs.
• Increased revenue through cross-selling.
• Lower customer churn rate.

Turism

24/7 traveler assistance in multiple languages

• Language barriers with international clients.
• Inquiries outside business hours.
• Slow processes in itinerary management.

Manages bookings, digital check-in/out, and provides real–time personalized recommendations.

• Continuous, multilingual support.
• Greater traveler satisfaction.
• Higher average ticket value through upselling and cross-selling.

Education

Academic guidance and student support

• Slow enrollment processes.
• Repetitive inquiries to the administrative staff.
• Limited access to academic information.

Answers questions about programs, scholarships, and enrollment, and centralizes communication with students.

• Reduced administrative workload.
• More efficient academic processes.
• Higher student satisfaction and retention.

Manufacturing and logistics

Optimization of internal operations

• Lack of visibility in the inventory and supply chain.
• Errors caused by outdated information.
• Slow decision-making on the production floor.

Connects with ERP and logistics systems, providing real-time information on stock, orders, and production.

• Reduced operational errors.
• Faster decision-making.
• Increased productivity and logistical efficiency.

Human resources

Employee and internal process management

• High administrative workload.
• Lack of clarity for employees regarding benefits and policies.
• Slow internal processes.

Handles vacation, leave, training, and benefits requests — all aligned with internal policies.

• More efficient processes.
• Teams freed up for strategic tasks.
• Improved employee experience.

Government and public sector

Citizen assistance and digital procedures

• High volume of inquiries about procedures.
• Slow and complex bureaucratic processes.
• Lack of access to multichannel assistance.

Provides information about procedures, appointments, and public services across multiple channels and languages.

• More agile and transparent administrative processes.
• Reduced costs.
• More satisfied and better-informed citizens.

Energy

Incident and consumption management

• Surge of inquiries during service outages.
• Users confused about billing.
• Overloaded customer service lines

Provides information about outages, manages claims, checks real-time consumption, and offers tips for efficient usage.

• Immediate response in emergencies.
• Reduced support costs.
• Higher customer retention and satisfaction.

Automotive

After-sales and maintenance

• Customers forgetting scheduled services.
• Complex management of spare parts and warranties.
• Slow administrative processes in workshops.

Schedules maintenance, sends service reminders, checks spare parts inventory, and manages warranties.

• Higher post-sales retention.
• More organized and productive workshops.
• Increased revenue from additional services.

Entertainment

Subscription and content management

• Users unable to find relevant content.
• Cancellations due to lack of engagement.
• Overwhelmed support channels.

Recommends content, manages subscriptions and cancellations, and provides instant technical support.

• Reduced cancellations.
• Increased content consumption.
• More satisfied and loyal users.

Airlines

Flight self-management

• High volume of inquiries about flight changes or cancellations.
• Customer frustration due to long wait times.
• Language barriers with international passengers.

Manages flight changes, digital check-in, and inquiries in multiple languages.

• Reduced call center costs.
• Improved passenger experience.
• Increased revenue from additional services.

Videogames

Player and community support

• Players demanding instant support.
• Frequent issues with payments and installations.

Resolves technical inquiries, manages payments, and encourages participation in events and tournaments.

• Fewer support tickets.
• More active community.
• Increased in-game sales.

Sports

Membership and subscription management

• High volume of inquiries during membership renewals.
• Manual processes in fan and member support.
• Expectations for real-time responses during matches.

Assists members, manages subscriptions, tickets, and exclusive benefits in real time.

• Faster and more efficient processes.
• Stronger fan loyalty.
• Increased revenue through promotions and cross-selling.

Legal advisory and regulatory compliance

Internal regulatory inquiries

• Legal departments overwhelmed by repetitive inquiries.
• Complex internal policies.
• Risk of non-compliance in processes.

Answers basic legal inquiries, accesses regulatory knowledge bases, and guides employees.

• Reduced operational workload for legal teams.
• More efficient regulatory compliance.
• Lower risk of errors in internal processes.

Sustainability and ESG

Environmental reporting and education

• Complexity in carbon footprint metrics.
• Challenges in communicating sustainable practices.
• Need to educate employees and customers.

Assists with ESG reporting, provides impact metrics, and educates on sustainable practices.

• Faster reporting.
• Improved corporate reputation.
• Organizational culture aligned with sustainability.