Client
Finch
Project
Scalable Integrations for an API Connecting 250+ Employment Systems
Results of our Collaboration
Reduced operational workload
Engineering time spent on maintenance was significantly decreased.
New integrations
The integrated platform ecosystem was expanded, enabling Finch to reduce user workload and accelerate delivery.
Finch’s Challenge
Finch is the leading connectivity platform for payroll, HR, and benefits data. Its unified API is used by product, engineering, and operations teams to standardize and share data across 250+ employment systems of record through a single integration. The company’s rapid growth expanded both the integration ecosystem and its operational complexity. Each new provider required ongoing maintenance, active monitoring, and technical incident resolution.
As a result, the engineering team was spending nearly 40% of its time on maintenance tasks (KTLO). Frequent disruptions impacted their ability to focus on innovation and expansion.
To address this, Finch partnered with Crombie to reduce this operational burden to 20%, build a dedicated integrations team, and operationalize maintenance processes.
At the same time, Finch aimed to standardize existing integrations under official frameworks, improve ecosystem reliability, and expand coverage with specialized support.
The solution: business understanding and technology with purpose
At Crombie, we partnered with Finch to design a dedicated structure for the continuous evolution of its integration ecosystem. A unified technical framework was established, enabling scalable growth with consistency and reduced variability across providers.
The tech stack behind the transformation
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