Client

App Santa Fe

Project

Municipal Paperwork, Payments, and Over 19,000 Appointments Booked Without Setting Foot in an Office

App Santa Fe Results

15,000+ registered citizens

Every resident has a verified digital identity, which allows the city to personalize services and reduce inconsistencies in administrative procedures.

19,000+ appointments booked

Citizens book, reschedule, and cancel appointments from their phone or computer, without going to an office.

Procedures, payments, and alerts in a single channel

Appointments, taxes, traffic violations, courses, and notifications all live in the same web and mobile app.

12,000+ downloads

Residents have adopted the app on Android and iOS as their go-to channel for municipal services.

The Challenge: A Single Digital Channel Without Replacing the City’s Systems

The City of Santa Fe provides its residents with essential services such as administrative procedures, tax management, driver’s licenses, courses, and institutional communications, among others. To streamline citizen services and communication channels, it needed a single channel where residents could handle their procedures on their own.

The challenge was to achieve this without replacing the internal systems that already supported its operations. The digital solution had to integrate with them, validate each user’s identity, and run on the city’s own infrastructure.

The Solution: App Santa Fe, an Application Integrated with Existing Systems

Together with the Municipality of Santa Fe , Crombie developed App Santa Fe, a web and mobile application that centralizes appointments, payments, procedures, courses, and alerts. The app was connected to the city’s internal systems through web services. This allowed the city to add a digital channel without migrating or replacing what was already working.

We designed a modular architecture, with each component containerized and deployed on the city’s on-premise server. This made it possible to add new modules progressively. We also developed a back office so that each department can manage its own appointments, courses, surveys, and communications.

App Santa Fe Features and Milestones

Online appointment system

Residents manage their appointments from their phones, and each department organizes its own schedule, reducing in-person visits and downtime at offices.

Validated digital identity

Registration with official validation gives the city a reliable user base to offer personalized services.

Inquiries and tax payments

Taxpayers can check their account status and settle outstanding balances online using familiar payment methods, making tax collection easier.

Traffic violations

Checking and paying multiple fines at once from the app simplifies the process and eases demand at in-person service counters.

Targeted alerts and notifications

The city reaches each resident with relevant information and can act quickly in emergencies.

Course and training enrollment

Digital enrollment expands the reach of the city’s offerings and centralizes their internal management.

Citizen participation

Surveys segmented by area provide real data to plan public policies.

Real-time support chat

Digital support is unified in a single channel, connected to the chat already used by the virtual office.

FAQ about App Santa Fe

What is App Santa Fe?

App Santa Fe is the official digital platform of the City of Santa Fe, designed to make it easy to handle procedures and requests from any mobile device or computer. It allows users to book appointments, pay municipal taxes and traffic fines, sign up for courses, take part in surveys, and receive key city alerts.

Where can I download App Santa Fe?

App Santa Fe is available for Android, iOS, and as a web version. The official access point is santafeciudad.gov.ar/appsantafe, where you can download the app or log in from your browser.

What procedures can I complete with App Santa Fe?

With App Santa Fe, you can book and reschedule appointments, check and pay the Tasa General de Inmuebles (TGI, the municipal property tax), check and pay traffic fines, request a certificate of no outstanding debt, sign up for municipal courses, answer surveys, and receive alerts from the city.

How do I pay the TGI or a traffic fine in Santa Fe?

In App Santa Fe, you can check your taxes or traffic violation balance and pay online with Plus Pagos or Mercado Pago. You can also set up TGI payment plans and pay multiple fines together in a single statement.

Who developed App Santa Fe?

App Santa Fe was developed by Crombie, a software development company based in Santa Fe, together with the City of Santa Fe’s Undersecretariat of Modernization. Crombie has been working on this project since September 2025.

Can a municipal app be developed without replacing existing systems?

Yes. A municipal app can connect to the systems the city already uses through APIs or web services, without migrating data or redesigning its core management system. With a modular architecture, digitalization moves forward in stages: you start with the most in-demand services, such as appointments or payments, and add new modules without putting operations at risk.